Made in India
Knight and Bond Shoes are Bespoke (Made to order) shoes that are hand crafted just for you. Therefore, these shoes can take 4-6 weeks for delivery. Due to the nature of these shoes, they cannot be returned and only exchange can be provided in case of a size issue.
In the case of a size issue, we should be notified within 2 business days, post-delivery of the shoes. Please note that the shoes can be exchanged only in the following conditions:
- Shoes are completely unused, which means that there should not be any scratch or use marks on the sole of the shoe
- It should be packed in the original packaging
For return reasons please take great care when you first try on your shoes to avoid leather marking and other sole stains. If you trying to assess the size/fit of the shoes, please walk on a carpet or a clean surface to avoid sole damages. The replacement of the shoes takes 4-6 weeks, we will always do our best to expedite the replacement.
If the shoe does not qualify for the exchange conditions as mentioned above, the customer will be liable to pay two way shipping and handling charges, which will be 300 rupees shipping each way and 250 rupees handling charges.
Knight and Bond are handcrafted shoes, Our aim to display the colors of our products as accurately as possible. However the resolution, print methods and screen settings can affect how an item is displayed. Item color may show acceptable variation due to different shooting light and monitor display.
All damages on arrival issue should be reported within 48 hours along with the pictures to investigate transit reasons with third party couriers.
Can we get it replaced?
Yes, you are eligible for return on Knight and Bond Shoes (if returned in unused/ undamaged condition.) However, due to the nature of these shoes, they cannot be returned, but, exchanged for a different size as these are bespoke (made to order) shoes that are hand crafted just for you.
How long would the replacement take?
Knight and Bond Shoes are Bespoke (Made to order) shoes that are hand crafted just for you. Therefore, these shoes can take 4-6 weeks for delivery. Replacements are made with Urgent priority and we do out best to get procured & shipped in shortest possible time frame.
Can I get it exchanged with any other shoe?
Yes, you can opt for any other Knight & Bond Shoe of your choice. However, doing so will make the replaced shoe non-returnable or non-exchangeable.
Can I get my shoe returned and refunded?
Knight and Bond Shoes are Bespoke (made to order) shoes. These can only be exchanged for a size replacement. In case of a rare possibility of a quality or manufacturing defect, you will be entitled for a replacement.
Can the delivered product be different from one I can see your website?
Yes, the product delivered could vary slightly in terms of color and shading as all the images are photographed under bright lighting. These are handmade shoes and no two pairs will resemble each other.